Phone: +61 2 80434749
Need help or have a question?
Contact us at: contact@diasporaessentials.com
Level 3, 478 George Street, Sydney NSW 2000
Privacy Policy
Last Updated: 17 September 2025
Diaspora Essentials (“we,” “us,” “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website (diasporaessentials.com).
1. Information We Collect
We may collect personal information such as:
- Your name, email, phone number, billing and shipping addresses.
- Payment details when you place an order.
- Information about how you use our website (IP address, browser type, pages visited).
- Any communications you send us (customer service inquiries, emails, etc.).
2. How We Collect Information
- Directly from you (when you place an order, sign up for our newsletter, or contact us).
- Automatically via cookies and analytics tools when you use our site.
- From third-party service providers that support our business (e.g., payment processors, couriers).
3. Why We Collect Your Information
We use your personal information to:
- Process and deliver your orders.
- Communicate with you regarding purchases, support, and updates.
- Improve our website, products, and customer service.
- Send marketing communications (if you have consented).
- Comply with legal obligations (tax and accounting requirements).
4. Disclosure of Personal Information
We may disclose your information to:
- Service providers (e.g., payment gateways, shipping companies, IT providers).
- Regulators or law enforcement where required by law.
- Third parties in the event of a business sale, merger, or acquisition.
We will not sell or rent your personal information.
5. Overseas Disclosure
Some of our service providers may be located overseas (e.g., cloud hosting or payment processors). We take reasonable steps to ensure these providers comply with Australian privacy standards.
6. Security & Data Retention
We take reasonable steps to safeguard your personal information against misuse, interference, or unauthorised access. We retain your data only as long as necessary to provide services and meet legal obligations.
7. Your Rights
Under the Privacy Act 1988 (Cth) you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to your information.
- Opt out of marketing communications at any time.
Requests can be made by contacting us at contact@diasporaessentials.com.
8. Cookies
We use cookies and tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage cookies through your browser settings.
9. Complaints
If you believe we have breached the APPs, please contact us in writing. We will investigate your complaint and respond within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
Website: http://www.oaic.gov.au
Phone: 1300 363 992
10. Contact Us
Diaspora Essentials
Email: contact@diasporaessentials.com
Address: Level 3, 478 George Street, Sydney NSW 2000
Phone: +61 2 8043 4749